We use it. What
about you?
5 Why's
analysys is one of the most important and simple methods for finding and
eliminating the root causes of our daily issues in private and professional
life. It is almost innate way of thinking that already our three-year-olds and their continuous Why-s of everything master.
It has a long history and is worldwide spread. In Slovenia is used rarely or inconsistently.
It was first used by Toyota that is known to establish also other simple ways
of managing company’s challenges and processes. Already in year 1950 Toyota
wanted to find out and eliminate the “right” causes in car manufacturing. And that
after other more famous and eminent methods did not do their job right (example
Ishikawa diagram
)
How does it
work?
The method is in its essence a way of asking
questions. For every issue we ask Why and look for answers as long as the issues
are decomposed in a clear causes that can be handled individually. In every
stage when the “final” answer to the question Why is reached, we design the
solution and conclude the analysis.
What is the
last time that you adjusted the mirror?
One of possible situations, in which companies
today find themselves, is presented bellow in the example. Sounds familiar? What
is the last time that you analyzed your business? Where lay the reasons for the
market position and business operation health? What can you do right away to
improve it and what must wait. Let’s have a look.
When finished with Why’s and finding Because’s, we
have to design the solutions by answering a new set of questions: 5 W’s (What, How, Who, When, Where).
As a whole our example has one and only conclusion:
systematic rationalization of costs, processes and organization. In this way
conditions will be establish that enable better understanding of customers,
cost effective product offerings (from our and customer’s view) that respond
best to the customers’ needs and consequently better profitability demanded by
owners.
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